Kerala Consumer Forum Calls For Action Against Manufacturers Who Deliberately Put Warranty Conditions In 'Fine Print' Which Public Can't Understand

A District Consumer Disputes Redressal Commission in Kerala has criticised the practice of manufacturers deliberately including conditions of a product's warranty in 'fine print' which ordinary citizens are unable to comprehend.The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N. said the National Consumer Commission has already held such practice as...

Accidental Death By Poison In Jan Shatabdi Train, Evidence Does Not Suggest Suicide, NCDRC Orders LIC To Pay 10 Lacs Compensation And Claim Amount

Recently, the National Consumer Disputes Redressal Commission (“NCDRC”) bench comprising of Dr. Inder Jit Singh (Presiding Member) has directed the Life Insurance Corporation of India (LIC) to compensate Rs. 10 Lakhs to a nominee of the deceased. The heart of the dispute revolved around whether the death was accidental or a suicide. The NCDRC concluded that the death...

NCDRC Holds ICICI Bank Liable For Loss Of Original Documents, Awards 25 Lakh Compensation

Recently, the National Consumer Disputes Redressal Commission (NCDRC) presided by Hon’ble Mr. Subhash Chandra as the presiding member, partly allowed a consumer complaint and directed the ICICI Bank (Opposite Party no. 1) to pay compensation worth Rs. 25 Lakh for losing the original property documents of a complainant. The case revolves around one Manoj Madhusudhanan (complainant),...

Broken Bed And Non-Vegetarian Meal Instead Of Vegetarian, Bengaluru Commission Holds Hotel Harsha, The Fern Liable

Recently, the III Additional Bengaluru Urban District Consumer Disputes Redressal Commission bench comprised of President Shivarama K, Members Chandrashekar S Noola, and Rekha Sayannavar held Hotel Harsha, The Fern (Bangalore) liable for providing the complainant with broken bed which cause him severe backaches and for providing a chicken burger in the meal even when the compliant...

Kangra District Commission Orders Apple India To Replace iPhone, Pay Rs. 10k Compensation And Rs. 15k Litigation Costs

Recently, the District Consumer Disputes Redressal Commission, Kangra at Dharamshala bench comprising Mr. Hemanshu Mishra (President), Ms. Arti Sood (Member) and Sh. Narayan Thakur (Member) found Apple India Private Limited deficient in service for failing to provide service to the customer who faced network connectivity and camera issues in his newly bought iPhone. The District...

Hospitals Can’t Charge Registration Fee If It Is Not Displayed Properly, Bangalore Commission Holds BMS Hospital Liable

Recently, the Bangalore Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa (President) and Sharavathi S.M. (Member) held BMS Hospital liable for collecting registration charges from the patients and rejected the contentions by the hospital that the registration fee served the purpose of uniquely identifying each patient,...

Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer

Recently, the Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M (Member) dismissed a complaint against Dell Technologies filed for alleged deficiency in service noting that the complainant didn’t accept the discounted prices for service parts given by the company and further...

Intermediaries Responsible For Fund Transfer Issues, Bangalore Commission Orders Phonepe To Refund Amount, Pay Rs.6k Compensation And Rs. 5k Litigation Cost

Recently, the Additional Bangalore Urban District Consumer Disputes Redressal Commission bench comprising of Shivarama. K (President), Chandrashekar S Noola (Member) and Rekha Sayannavar (Member) held PhonePe liable of deficiency of service and unfair trade practices. The bench noted that PhonePe being an intermediary platform for transaction between the two customer’s bank holds...

Recurring Brake Issues In E-Cycle As Manufacturing Defect, Bangalore Commission Holds Hero Lectro Liable

Recently, the III Additional Bangalore Urban District Consumer Disputes Redressal Commission bench comprising of Shivarama K (President) and Chandrashekhar S Noola (Member) held Hero Lectro (Division of Hero Cycles Ltd.) liable of deficiency in service for manufacturing defect in an e-cycle purchased by the complainant. The bench noted that despite raising complaints and efforts...

Consumer Cases Monthly Round-Up: August 2023

Delhi High Court Delhi HC Quashes Summons Issued To H&M Over Alleged Violation Of 2011 Legal Metrology Rules Case Title: H&M Pvt. Ltd. vs Legal Metrology Department, Govt. of NCT of Delhi The High Court of Delhi quashed a summoning order against H&M Pvt. Ltd., situated at Select City Walk Mall, Saket for violating Section 13(3)(b) of the Legal Metrology...

NCDRC Orders Reliance Life Insurance Company To Pay Rs 1 Crore And 50k Litigation Costs

Recently, the National Consumer Disputes Redressal Commission (NCDRC) bench comprising of Subhash Chandra (Presiding Member) directed Reliance Life Insurance Company to pay the claim amount of Rs1 crore with an interest of 9% and Rs 50,000 litigation cost to the nominee of the deceased life assured (DLA). The NCDRC rejected the insurance company’s contention that the deceased...

Deficient Maintenance Of Water Purifier, Chandigarh Commission Orders Eureka Forbes Ltd. To Refund Maintenance Amount And Pay Rs. 10k Compensation

Recently, the Chandigarh District Consumer Disputes Redressal Commission-II bench comprising of Amrinder Singh Sidhu (President) directed the Eureka Forbes Ltd. to refund the full refund of the Annual Maintenance Contract (AMC) cost for the complainant’s Classic Eureka Forbes Water Purifier after water purifier broke down multiple times. The District Commission held that Eureka...