Mumbai District Consumer Commission Holds Hotel Liable For Serving Food Containing Stone Particles

The District Consumer Disputes Redressal Commission, Mumbai (Suburban) bench comprising Pradeep G. Kadu, President and Gauri M. Kapse, Member has held Sukh Sagar Hotels Pvt Ltd. liable for serving food containing stone particles breaking the crown of the complainant's tooth. Brief facts: The complainant, along with his friend, went to Sukh Sagar Hotel ('Hotel') in Mumbai for lunch...

Baramulla Consumer Commission Holds Bajaj Allianz General Insurance Liable For Deficiency In Services, Directs To Pay 3 Lac

The Baramulla/Bandipora District Consumer Disputes Redressal Commission allowed a consumer complaint against Bajaj Allianz General Insurance Company, holding them liable for deficiency in service for not processing an insurance claim even after receiving intimation from the complainant's bank. The case was related to the claim of the insured stock of the complainant's shop, which...

Delhi District Commission Holds Indigo Airlines Liable For Unhygienic And Stained Seats

The District Consumer Disputes Redressal Commission, New Delhi bench comprising Poonam Chaudhry, President, Bariq Ahmed, Member and Shekhar Chandra, Member has held Indigo Airlines liable for deficiency in service for unhygienic and stained seat in the flight. The bench observed that dirty seating arrangements constitute a direct violation of consumer expectations and the...

Ernakulum District Commission Holds Paytm And Its Officials Liable For Delivering Low-Value T-Shirt Instead Of Laptop

The District Consumer Disputes Redressal Commission, Ernakulum bench comprising D.B Binu, President, V. Ramachandran, Member and Sreevidhia T.N, Member has held Paytm and its officials liable for deficiency in service for delivering a low-value T-Shirt instead of the laptop ordered by the complainant. The bench also held them liable for unfair trade practice for failure to redress...

Supreme Court Doubts View That 'No-Fault' Liability u/s163A Motor Vehicles Act Is Only For Third Party Risks; Refers To Larger Bench

The Supreme Court has recently referred to a larger bench the question of whether the families of vehicle owners who die in self-accidents can be allowed compensation under the "no-fault liability" provision(Section 163A) of the Motor Vehicles Act, 1988 (“MVA”), or whether such claims are limited solely to third-party liability. Although the Court expressed the view that legal heirs...

Delhi District Commission Holds Alliance Air Aviation Liable For Delay In Flight Causing Mental Agony To Passengers

The District Consumer Disputes Redressal Commission, Delhi bench comprising Suresh Kumar Gupta, President and Harshali Kaur, Member has held Alliance Air Aviation liable for deficiency in service for a 6-hour delay in departure of the flight causing mental agony to the passengers. The bench also held the airline liable for negligence for detection of a technical glitch in the aircraft...

Haryana RERA Clarifies Homebuyers Opting To Stay In Project Cannot Seek Compensation, Dismisses Claim Against BPTP

Adjudicating Officer (AO) Bench of the Haryana Real Estate Regulatory Authority headed by Rajender Kumar clarified that homebuyers who choose to stay in the project after a delay and have accepted monthly interest for the delay are not entitled to claim any further compensation before the Adjudicating Officer. Under the RERA, 2016 framework, the AO is appointed under Section 71 by...

Delhi State Commission Holds Capital Heights Liable For Failure To Deliver Possession Of Unit Within Stipulated Time

The Delhi State Consumer Disputes Redressal Commission bench comprising Sangita Dhingra Sehgal, President and Pinki,Judicial Member has held Capital Heights Pvt Ltd liable for deficiency in service for failure to hand over possession within stipulated time and giving false assurances regarding possession to the complainants. Brief facts: The complainants booked a residential unit...

Haryana RERA Holds 3 Years To Be Reasonable Time For Filing Complaints, Dismisses Homebuyer's Complaint Against Emaar

Haryana Real Estate Regulatory Authority (Authority) bench comprising of Ashok Sangwan (Member), held that while the RERA Act, 2016 does not contain any specific provision imposing a limitation period, a delay of more than three years in approaching the Authority is unreasonable. In doing so, the Authority departed from its earlier stance where it had allowed a homebuyer's complaint...

Bajaj Auto Liable For Selling Vehicle With Manufacturing Defects Causing Accident ;Thrissur District Commission

The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President, Sreeja S, Member and Ram Mohan R, Member has held Bajaj Auto Ltd liable for selling its vehicle with an innate manufacturing defect leading to an accident. The commission has granted a compensation of Rs. 7.5 lakhs to the complainant considering his young age and the permanent disability caused due...

NCDRC Holds Royal Enfield, Dealer Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, presided over by AVM J. Rajendra and Justice Anoop Kumar Mendiratta, held Royal Enfield and its dealer liable for deficiency in service over the sale of a vehicle with a defective engine. Brief Facts of the Case The complainant purchased a new Royal Enfield Thunderbird 350cc motorcycle from an authorised dealer. On the same day,...

10% Forfeiture Of Earnest Money Reasonable In Default Of Payment Cases: NCDRC

The National Consumer Disputes Redressal Commission, presided over by AVM J. Rajendra and Justice Sudhir Kumar Jain, dismissed a deficiency complaint against Taneja Developers and held that forfeiture of 10% of the earnest money in default of payment cases is a reasonable amount. Furthermore, it was held that forfeiture beyond the reasonable amount becomes a penalty. Brief Facts of...