Improper Installation And Failure To Address Grievances; Ernakulam District Commission Holds Eureka Forbes & Service Provider Liable

The District Consumer Disputes Redressal Commission, Ernakulam presided by Shri.D.B.Binu (President) , Shri. V.Ramachandran (member) and Smt.Sreevidhia.T.N ( member ) held Eureka Forbes & service provider liable for faulty installation of the Aquaguard water purifier and non-functioning of the same.Facts of the Case:The complainant, an aged and disabled painting worker, purchased a...

NCDRC Holds Doctor Liable For Medical Negligence But Reduces Compensation From Rs. 30 lakhs to Rs. 10 lakhs

The National Consumer Disputes Redressal Commission (NCDRC) bench comprising Binoy Kumar, Presiding Member and Saroj Yadav, Member has held a doctor liable for medical negligence for causing scalp injuries to a new born child at the time of delivery. The bench upheld the order of the state commission and granted a compensation of Rs. 10 lakhs for medical...

Delhi State Commission Holds Mobile App Developer Liable For Failure To Create And Deliver Mobile Application Projects Despite Receiving Hefty Payments

The Delhi State Consumer Disputes Redressal Commission bench comprising Bimla Kumari, Presiding Member has held Mobulous Technologies Pvt. Ltd. , a Mobile Application Developer Company, liable for deficiency in service for failure to deliver the final version of mobile apps to the complainant despite taking all payments. Brief facts: The complainant entered into a master agreement...

NCDRC Holds Barnala Builder Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, presided over by Justice Sudip Ahluwalia and Dr. Sadhna Shanker, held Barnala Builders liable for deficiency in service. The Commission modified the State Commission's order of excessive compensation, based on precedents. Brief Facts of the Case The complainants booked a flat in a project by Barnala Builders...

Delhi State Commission Holds Dr Lal Path Labs Liable For Erroneous Test Reports; Confirms Compensation Of Rs. 3.5 Lakhs

The Delhi State Consumer Disputes Redressal Commission bench comprising Sangita Dhingra Sehgal, President and Pinki, Judicial Member has held Dr. Lal Pathlabs liable for giving wrong and defective test reports indicating life-threatening conditions of the complainant and triggering the need for hospitalisation. A compensation of Rs. 3,50,000 was granted. The bench observed the crucial...

Surveyor's Report To Be Given Importance In Insurance Claim Cases: NCDRC Modifies State Commission's Order Against New India Insurance Company

The National Consumer Disputes Redressal Commission, presided over by Mr. Subhash Chandra and AVM J. Rajendra, held New India Insurance Company liable for deficiency in service. The Commission, however, modified the state commission's order against the insurance company, calling it excessive, while complying with the amount mentioned in the surveyor's report. Brief Facts of...

Trading In Shares Profit-Making Activity, Falls Outside Consumer Act's Scope: NCDRC Dismisses Complaint Against M/S Unique Brokers

The National Consumer Disputes Redressal Commission, presided over by AVM J. Rajendra and Justice Mrs. Saroj Yadav, held that share trading and portfolio services are commercial in nature and not consumer services. Hence, they do not fall under the scope of the Consumer Protection Act 1986. Brief Facts of the Case The complainant invested ₹26,50,000 with a firm of brokers named...

Disputes Involving Fraud, Other Complex Matters Can't Be Discussed By Consumer Fora: NCDRC

The National Consumer Disputes Redressal Commission, presided over by Mr. Inder Jit Singh and Dr. Sadhna Shanker, held that complex matters like civil and criminal disputes doe not fall under the ambit of Consumer Protection Act 1986. Brief Facts of the Case The complainants first bought a small plot at Undri, Pune, for ₹18 lakhs from Shree Vinayaka Developers/developer and got...

Delhi State Commission Holds Air Force Naval Housing Board Liable For Delay In Delivery Of Flat To Indian Air Force Officer

The Delhi State Consumer Disputes Redressal Commission bench comprising Pinki, Judicial Member and Bimla Kumari, Member has held Air Force Naval Housing Board liable for deficiency in service for delay in handing over possession of housing flat to an Indian Air Force officer and sitting over his hard-earned money for an indefinite period. Brief facts: The complainant was...

Overloading Can't Be Fundamental Breach Of Insurance Policy, NCDRC Directs Bharti Axa To Pay Partial Amount

The National Consumer Disputes Redressal Commission (“NCDRC”) bench of AVM J. Rajendra (Presiding Member) and Mr Justice Anoop Kumar Mendiratta (Member) held 'Bharti Axa General Insurance Company' liable for wrongfully repudiating the full claim amount based on overloading of the insured van at the time of the accident. The NCDRC held that overloading of the vehicle does not amount to...

Burden To Establish Breach Of Duty, Injury, Causation Lies On Claimant In Medical Negligence Cases, NCDRC Allows Fortis Hospital's Appeal

The National Consumer Disputes Redressal Commission (“NCDRC”) bench of Dr Inder Jit Singh (Presiding Member) and Dr Sadhna Shanker (Member) allowed an appeal filed by 'Fortis Hospital' challenging the order of the State Commission which directed the Hospital to pay Rs. 15 Lakh for medical negligence. The NCDRC held that the Complainant failed to establish a breach of duty, injury...

Delay Of Four Years In Claim Repudiation: NCDRC Holds National Insurance Company Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, presided over by Dr. Inder Jit Singh and Dr. Sadhna Shanker Jain, held that the repudiation of claim after expiry of four years from the date of filing amounts to deficiency in service. Brief Facts of the Case The complainant, engaged in warehousing and collateral management, had taken a fidelity guarantee policy from...